PRIVACY POLICY
Last updated: 2025
Who We Are
TRUE by Design (“TRUE,” “we,” “us,” or “our”) operates truebydesign.co. This policy explains what information we collect when you visit our site or purchase from us, how we use it, and what choices you have.
Information We Collect
Information you give us directly: When you place an order or contact us, we collect your name, email address, shipping address, phone number, and payment information. Payment details are processed securely through our payment provider and are never stored on our servers.
Information collected automatically: When you visit truebydesign.co, we automatically collect certain technical information including your IP address, browser type, pages visited, time spent on pages, and referring URLs. This is collected via cookies and similar tracking technologies.
Information from third parties: If you interact with us on social media or arrive at our site through a third-party platform, we may receive limited information from those platforms in accordance with their own privacy policies.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and receipts
- Respond to your questions and customer service requests
- Send occasional marketing emails if you’ve opted in (you can unsubscribe at any time)
- Improve our website and understand how visitors use it
- Comply with legal obligations
We do not sell your personal information to third parties. Ever.
Cookies
Our website uses cookies — small text files stored on your device — to remember your preferences, analyze site traffic, and support basic functionality. You can control cookie settings through your browser at any time. Disabling cookies may affect some features of the site.
Who We Share Your Information With
We share your information only with the third-party services necessary to run our business:
- Payment processors (e.g. Stripe, Shop Pay) — to handle transactions securely
- Shipping carriers (e.g. USPS, UPS, FedEx) — to deliver your order
- Email marketing platforms (e.g. Klaviyo, Mailchimp) — to send communications you’ve opted into
- Analytics tools (e.g. Google Analytics) — to understand site usage
Each of these providers has their own privacy policy governing how they handle your data. We do not authorize them to use your information for any purpose beyond the service they provide to us.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain our business records, and comply with legal obligations. If you’d like us to delete your information, contact us at the address below.
Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications at any time
- Lodge a complaint with a data protection authority
To exercise any of these rights, contact us at [your email]. We will respond within 30 days.
California residents: Under the California Consumer Privacy Act (CCPA), you have additional rights including the right to know what personal information we collect, the right to delete it, and the right to opt out of its sale. We do not sell personal information. For CCPA requests, contact us at the address below.
Children’s Privacy
TRUE’s website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it promptly.
Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Third-Party Links
Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
Changes to This Policy
We may update this policy from time to time. When we do, we’ll revise the date at the top of this page. For significant changes, we’ll provide a more prominent notice. Your continued use of the site after changes are posted constitutes acceptance of the updated policy.
Contact Us
Questions, requests, or concerns about this policy:
TRUE by Design truebydesign.co hello at truebydesign.co